Contact Information

We are here to help! If you have any questions about our products, need assistance with an order, or would like more information, please feel free to reach out to us using the details below.

Get in Touch

• Email: sales@thescentchest.co.uk

• Phone: +44 07909 193511

Customer Support Hours

• Monday – Friday: 9:00 AM – 5:00 PM

• Saturday – Sunday: Emails only! From 9:00am - 1:30pm

Response Time

We strive to respond to all email inquiries within 24 to 48 business hours. If you are contacting us regarding an existing order, please include your Order Number and Full Name in your subject line or message so we can assist you as quickly as possible.

Tip: For the fastest resolution regarding order status or returns, please have your order confirmation details ready when calling or emailing.